Vacancy details

This vacancy is now closed

Vacancy title
Customer Service Operator
Closing date

Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 120 countries with the core brands Triumph® and sloggi®. Globally, the company serves 40,000 wholesale customers and sells its products in 3,600 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the Business Social Compliance Initiative (BSCI).

Learn more about Triumph on:


Our Customer Service and Order Management department in Warsaw (Poland) is looking immediately for a highly motivated


                              Customer Service Operator (100%)


The purpose of the role is to provide first class Customer service to our field accounts and supporting field sales team. The purpose of this role is to deliver first class customer service to our field accounts and to support field sales team based in Poland. You will proactively support inside sales opportunities. You will be part of a dedicated Customer Service team characterized by dedication, professionalism and great teamwork.


Roles & Responsibilities:

  • Ensure excellent phone coverage
  • Delivering and documenting export sales activity targets
  • Perform excellent & pro-active order-management with your field team
  • Ensure a clean order-book which is managed pro-actively
  • Track and maintain your orders using a standard reporting from SAP-BW
  • Resolve credit issues, returns, minimize back orders
  • Ensure policies & procedures such as cancellations, returns are in place
  • Identify and solve account issues related to product, orders and deliveries
  • Pro-active promoting our B2B solution
  • Be 100% accountable for your own orders/customers
  • Take part in the daily, weekly and monthly monitoring and housekeeping exercise
  • Debt collection via phone, letter and email
  • Follow up on payments in advance
  • To create short term payment plans in co-operation with Regional credit manager
  • Be pro-active in checking customer payments

Your ideal profile:

  • Minimum 1 year of previous working experience gained in customer service
  • Natural ability to look for inside business opportunities
  • Excellent communication skills with ability to build relationship with clients and deliver high level of customer care
  • Ability to prioritize and organize work to achieve deadlines
  • High level of speed and accuracy with excellent attention to detail
  • Self-motivated with a can-do attitude and willingness to learn and develop new skills
  • SAP skills in an advantage
  • Fluent verbal and written communication skills in Polish is a must
  • Communicative level of English skills is a must – B1
  • Knowledge of Russian would be an advantage


Triumph offers you an opportunity to work in a dynamic team within an international environment.

Triumph Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

If you are seeking a great opportunity to develop your career, please send us your application letter and CV in English, work references, diplomas and expected salary range on the following link:  

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