Vacancy details

Vacancy title
Head of E-Commerce & CRM Japan
Closing date


Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 120 countries with the core brands Triumph® and sloggi®. Globally, the company serves 40,000 wholesale customers and sells its products in 3,600 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the Business Social Compliance Initiative (BSCI).

Learn more about Triumph on:  


Our EC & CRM Sales Department at the Triumph Tokyo, Japan is looking for a highly motivated:


                                               Head of E-Commerce & CRM


Roles & Responsibilities:


  • Develop strategies, set goals, execute initiatives and monitor progress to achieve growth and profit targets of the e-business channel collaborating with key functions.
  • Set reports; propose actions, and corrective plans to achieve targets. Monitor the profitability of EC channels.
  • Grow and maximize e-business by optimizing EC channels including Own EC sites and 3rd party mall
  • Manage A&P effectively by optimizing diverse media activities in collaboration with Brand Team to lead media vendors
  • Improve conversion by implementing new service models and developing benefits to customers collaborating to Logistic, brand, MD and Finance team.
  • Launch new services such as Store digitalization to boost sales both in Online and Offline stores.
  • Network with external business partners to explore business opportunities, and propose and lead alliance actions.
  • Work closely with and influencing Triumph management members and key managers in developing and implementing a new O2O business model that will drive mid-term top-line growth and bottom-line profitability creating synergy between online and offline businesses.
  • Tracking and reporting KPIs related to e-business and CRM to take next action for achieving target by sites, by devices by Product by promotion etc.
  • Develop effective communication strategy and execute eDM communication and SNS actions
  • Lead Omni Chanel actions with collaborating with Brand Team with a customer centric approach to increase omni channel users.
  • Lead project related to EC and CRM such as ID linkage for 1 to 1 communication based on Online and Offline customer behavior, Global CRM or EC project etc.



  • Develop strategies, set goals, execute initiatives and monitor progress to achieve CRM objectives.
  • Build a CRM company culture, by leading and coaching a CRM team to lead other company divisions to embrace a CRM culture
  • CRM team will lead and coach Head of Sales, Area Managers and Fashion Advisors to rapidly increase our consumer database. CRM Team will create internal communication tools to engage internal business partners
  • Track and report KPIs related to CRM, to take next action for achieving targets by channel.
  • Develop annual CRM plans in ways to build brand equity/loyalty and contribute to sales fundamentals (e.g. footfall, VPT, UPT).
  • Develop creative and innovative CRM campaign ideas tied up with external partners.
  • Develop effective communication strategy and execute an effective eDM communication plan
  • Develop and engage the team members both in e-business and CRM team.



Your ideal profile:

  • Minimum 10 years experience of business development, sales and marketing in the area of on-line shopping and retail channels in fashion and/or consumer related industry
  • Minimum 5 years of line management experience
  • Intensive experience as a CRM management (i.e. CRM analysis, CRM planning)
  • People management experience


What We Offer:

We offer an opportunity in a fast paced organization which gives those looking for a challenge the possibility to grow with the company and shape the future.

We are a family owned company with strong values, operating at a global level with key markets in Germany, Japan and China - where our iconic brands, Sloggi and Triumph, continue to delight our consumers.

Triumph Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

If you are seeking a great opportunity to develop your career, please send us your application letter and CV in English, diplomas and expected salary range by clicking on Apply.


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